kvn S

kvn S

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1.0 ★ ☆☆☆☆	Sep-25
Canna Cabana, Kitchener ON
I have been an Elite member of Canna Cabana, 1270 Fischer-Hallman Rd, Kitchener for maybe 1 or 2 years now. There are some staff members here who speak the same language as me, like Gujarati, and I usually have no issues discussing my purchases with them. However, during my last visit, while I was discussing my purchase with one of these guys, Taylor, a girl working there, suddenly jumped into the conversation reacting negatively to the confusion I had with the other guy. She spoke to me in a way that made me look bad and disrespected me in front of others. The other guy was fine answering my questions with no problem. I did not like the way Taylor talked to me. I am paying for these products, not getting them for free, and I expect respect every time I visit the store. What surprised me even more was that she seemed bothered that my friend and I were speaking Gujarati instead of English in Canada. This kind of behavior is unacceptable in a professional service environment. I hope the management addresses this issue because paying customers deserve to be treated with respect, regardless of the language they speak.

2.0 ★★ ☆☆☆	Nov-24
Tokyo Smoke, Waterloo ON
I recently visited Tokyo Smoke for the first time, excited since it's conveniently located across from my gym. Unfortunately, my experience was disappointing. The staff member did not acknowledge my greeting and offered little assistance while I browsed. I expected a warm welcome and guidance as a new customer, but instead felt ignored. Many reviews highlight friendly and knowledgeable staff, so perhaps I just encountered an off day. I hope my next visit will reflect the positive experiences others have shared.

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