| I have been an Elite member of Canna Cabana, 1270 Fischer-Hallman Rd, Kitchener for maybe 1 or 2 years now. There are some staff members here who speak the same language as me, like Gujarati, and I usually have no issues discussing my purchases with them. However, during my last visit, while I was discussing my purchase with one of these guys, Taylor, a girl working there, suddenly jumped into the conversation reacting negatively to the confusion I had with the other guy. She spoke to me in a way that made me look bad and disrespected me in front of others. The other guy was fine answering my questions with no problem.
I did not like the way Taylor talked to me. I am paying for these products, not getting them for free, and I expect respect every time I visit the store. What surprised me even more was that she seemed bothered that my friend and I were speaking Gujarati instead of English in Canada. This kind of behavior is unacceptable in a professional service environment. I hope the management addresses this issue because paying customers deserve to be treated with respect, regardless of the language they speak. |