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Roma and Liam are the kindest most solid people around. Please add a tip option so that we can tip is amazing staff
I have mixed feelings about this place. They have been helpful for vapes, but when I went in to grab a lighter, I was not impressed. Everytime I buy a lighter I test it out briefly to assess the flame. As usual I did this. The flame was on small side, so I spent NO MORE than 2.5 seconds assessing it, deciding if it would be suitable. The counter lady got pissy about this because I "wasn't leaving enough fluid for the next guy." I thought it was absolutely ridiculous but I just said "sorry." I did the same thing with the next lighter, but only held it down for a fraction of a second. I didn't want any further ridiculous comments, so I just said "whatever, I guess I'll take this one." Well it turns out that this one was even worse than the first. I just wanted to get out of there and not have to deal with this lady, so now I have an ineffectual lighter. You would think that a head shop would have more variety than one single, cheap option. I've still got a bad taste in my mouth from that experience. 2.5 seconds? Really, lady? Outrageous! I'm not the slightest bit impressed. How much gas could that possibly amount to? Especially since it had a pathetically weak flame that would have consumed negligible butane. I almost want to go in and demand a refund, but I really don't care to interact with that lady.
The staff here is so friendly and helpful. I have my favorites, but overall the previous manager hired great people who go over and above
Went to the store on Tuesday, October 28, 2025.
And we dealt with a lovely lady, I believe her name was Roma.
She was extremely helpful and very cheerful and great to deal with.
I will totally be coming back here because of her politeness and good attitude.
Give this staff member a raise!
It's nice to go to a business that has friendly staff like this.
Would highly recommend!
I was in Kelowna from Toronto and visited this store as a solo female. I was welcomed by two friendly and knowledgable staff members that immediately made me comfortable & quickly helped me find what I wanted for reasonable $. I didn't rush off because the store is beautiful with multiple display cases, spaced out for easy browsing/shopping.The staff told me to take my time and ask any questions, but didn't bug me with sales tactics.
Having been in many dispensaries across Canada and in the US, this is the best store I've ever shopped in.