STORE REVIEW

Cost Cannabis

3443 St Clair Ave E, Scarborough, ON

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They completely forgot to deliver my order?!? I waited 6 hours, called the store to double check on it(which, I am glad I did)and was told the driver forgot about it and is not willing to deliver it once he got back to the store. I am less than a 5 min drive, so running back out to solve a problem they created was the very least they could have done. But nope! They did not provide any solution, their suggestions were "get a refund or wait for it to be delivered tomorrow afternoon" yet I had already waited 6hours and the refund takes 3 business days to complete. It's now 8pm and I have to go to a different store and spend even more money as what I already spent takes days to refund. The complete lack of care and support from their team, especially revolving an issue THEY created is absolutely appalling. The selection and prices are very fair, but this experience of me having to chase down an order I paid well in advance for just to be told it wont be fulfilled has turned me away. 6hrs wasted and $60 on hold due to their teams negligence.

Review last submitted
Monday, November 3, 2025

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