STORE REVIEW

Island Smoke

220 Dundas St E, Trenton, ON

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Unfortunately leaving this review. Normally I would consider it a mistake but this now the second time I've had an issue at this drive thru. I drove up to Island smoke after work and arrived at 654pm. I know they close at 7 so decided to use the drive thru, this way i wasn't messing on floors, if they had mopped. I drove up to the speaker and was greated by a female vouce and told "I'll be right with you'. I sat for 10 minutes. ( Thinkong they had instore customers ahead of me like last time). At this point I drove to the front door and two girls were leaving the staff door. I walked towards the customer door and was told "we"re closed, we close at 7. " I told her im aware of that ive been sitting in your drive thru for 10 minutes! Her response was "no we close at 7". I told her I was greated and told "ill be right with you" to which she said "oh that automated" Im not sure why a business would find it beneficial to have customers be told ill be right with you after hours when store is closed? Needless to say very disappointed and perhaps if a business cant staff a drive thru they shouldn't have one.

Review last submitted
Monday, November 17, 2025

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