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Amazing staff, horrid management. The last thing you wanna see while walking into a store is the manager yelling and putting down their employees.
As a regular customer, I've noticed ongoing issues with how this store is managed. On multiple visits, the female manager has spoken to employees in a curt, dismissive manner and corrected them publicly in front of customers. This creates an uncomfortable atmosphere and takes away from the experience. There also appears to be constant staff turnover. Familiar, capable employees seem to disappear, and there is almost always a new face serving. From what I've observed, staff are often corrected publicly and spoken to in ways that would understandably be embarrassing, with concerns brushed aside rather than addressed constructively. Over time, this seems to drive good employees away. Customer interactions can feel similarly strained. The manager is very persistent with upselling, and when a customer declines or does not immediately agree, the tone of the interaction noticeably changes. What should be a simple transaction can quickly feel tense. Taken together, these patterns affect the overall environment. High turnover, uncomfortable staff interactions, and pressured sales risk pushing both employees and loyal customers away, which could quite possibly harm the store's long-term success. A more respectful management and communication style would significantly improve the experience.
I use to go to other shops but since I discovered Fire and Flowers Spark rewards program, I only visit F&F. The budtenders are so knowledgeable and I'm always met with a friendly smile and conversation. I recommend F&F to anyone I talk to!
I've been a customer here for a few years now and it's sad to see the constant new faces behind the counter every time. Service is great, and prices are decent, but the workers look almost scared or stressed. Like today I was being served by the manager and she started ignoring me while she was serving me, and started harassing the other worker while he was dealing with another customer, even after a few times when I tried to tell her that the debit machine wasn't on she was still harping on the poor kid. According to other reviews i've read this looks to be a reoccurring issue, sad to see especially in the cannabis industry.
The manager was talking badly about her staff members while there was multiple people in the store. Saying how they're lazy and she has to pick up slack constantly, openly blaming them for things not being filled, seems to be a pattern like nothing is ever her fault, weird considering she's always outside smoking. Also witnessed her standing over a new staff member and actively getting upset that they weren't fast enough. Really sad to see that. Even walked in one day and the manager and a staff were screaming at each other in the back the staff member who served me was trying to keep from crying. I have been coming here since the store opened and the store has always had staff turnover but in the last few months it seems to always be a new person behind the counter. The problem doesn't seem to be the staff. The manger clearly hasn't been in retail that long