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Helpful and kind, very clean and bright ice been to the other ones in the town and this one is by far the best
Amazing manager she always has the best recommendations and is so welcoming.
Amazing staff, horrid management. The last thing you wanna see while walking into a store is the manager yelling and putting down their employees.
As a regular customer, I've noticed ongoing issues with how this store is managed. On multiple visits, the female manager has spoken to employees in a curt, dismissive manner and corrected them publicly in front of customers. This creates an uncomfortable atmosphere and takes away from the experience. There also appears to be constant staff turnover. Familiar, capable employees seem to disappear, and there is almost always a new face serving. From what I've observed, staff are often corrected publicly and spoken to in ways that would understandably be embarrassing, with concerns brushed aside rather than addressed constructively. Over time, this seems to drive good employees away. Customer interactions can feel similarly strained. The manager is very persistent with upselling, and when a customer declines or does not immediately agree, the tone of the interaction noticeably changes. What should be a simple transaction can quickly feel tense. Taken together, these patterns affect the overall environment. High turnover, uncomfortable staff interactions, and pressured sales risk pushing both employees and loyal customers away, which could quite possibly harm the store's long-term success. A more respectful management and communication style would significantly improve the experience.
I use to go to other shops but since I discovered Fire and Flowers Spark rewards program, I only visit F&F. The budtenders are so knowledgeable and I'm always met with a friendly smile and conversation. I recommend F&F to anyone I talk to!