Janyce
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1.0 ★ ☆☆☆☆ |
Feb-26 |
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Fire & Flower Cannabis Co. Slave Lake, Slave Lake AB |
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| As a regular customer, I've noticed ongoing issues with how this store is managed. On multiple visits, the female manager has spoken to employees in a curt, dismissive manner and corrected them publicly in front of customers. This creates an uncomfortable atmosphere and takes away from the experience. There also appears to be constant staff turnover. Familiar, capable employees seem to disappear, and there is almost always a new face serving. From what I've observed, staff are often corrected publicly and spoken to in ways that would understandably be embarrassing, with concerns brushed aside rather than addressed constructively. Over time, this seems to drive good employees away. Customer interactions can feel similarly strained. The manager is very persistent with upselling, and when a customer declines or does not immediately agree, the tone of the interaction noticeably changes. What should be a simple transaction can quickly feel tense. Taken together, these patterns affect the overall environment. High turnover, uncomfortable staff interactions, and pressured sales risk pushing both employees and loyal customers away, which could quite possibly harm the store's long-term success. A more respectful management and communication style would significantly improve the experience. | ||
