Discover BC Cannabis Stores’ diverse range of edibles, concentrates, cannabis oils, capsules, CBD oils, pre-rolls, and dried flower—available in indica, sativa, and hybrid options with varying potencies of CBD and THC. Cannabis accessories are also available to purchase.
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I wish I could rate this w/ negative stars. As a repeat customer of BC Cannabis Stores, particularly at the 4615 Lougheed Hghwy. located in Burnaby, I am writing this review to document an appalling and completely unacceptable incident of customer service FAILURE and managerial misconduct @ the Brentwood store.
On Thurs, Nov. 13th, b/w 7PM – 8PM I visited this location to purchase the 'WeedMeGrind 20% Indica pre-rolls', which were advertised on the official BC Cannabis website for $3.97. Nowhere on the site or product page does it disclose that this price was online only. This lack of transparency is a basic FAILURE of consumer communication, digital accuracy, and retail integrity. It's deceptive.
In store, I was assisted by a trainee who handled the interaction w/ more professionalism and composure than anyone in a leadership role. When the product rang up as $20.71, I reasonably asked about the discrepancy.
Before the trainee could respond, the manager barged into the interaction w/ a hostile and condescending attitude. She spoke over both of us, dismissed my questions, and delivered every word dripping in disdain. Her behaviour was not only unprofessional but deeply inappropriate. The micro-aggressive undertones were unmistakable. Her conduct reflected a complete absence of emotional intelligence, customer respect, and basic human courtesy.
No one should ever speak to another person this way. No trainee should ever be forced to watch this behaviour and unders ..
Best store, best weed, best people.
Support your local government workers, and get stoned. ...What a way to support my country!
Winter2025: update.
Still the best place to stop in, staff is always very friendly, helpful, and knowledgeable. Good selection of a wide array of products, smokable, editable, drinkable and tools for your kit. Please be responsible in your consumption
Been going here since they opened. Was notified that the workers will be going on strike, my full support goes out to them! Ibrahim was super helpful as well, and funny to boot :) Hope to see a settlement that benefits the workers!
Ibrahim is the most knowledgeable, friendly, and customer care oriented budtender I've ever met. Brought an absolute smile to my face throughout our entire interaction and absolutely made my day. Will return purely to do business with Ibrahim again. Need more caring employees like him!
I came to look for my usual edibles and was helped by Ibrahim. He was super helpful and introduced me to capsules based on my needs. I never received such personalized help before on my visits to B.C. Cannabis and am very appreciative! Thank you