BRAND REVIEW

Vessel by Vessel Brand

2236 Rutherford Rd Suite 103-105, Carlsbad, CA

Change Your Review

Your Rating:

Would Buy Again?

Yes

Maybe

Your Review:

Edit: Going from a 1 to a 5 star due to the damage control. Off the bat I will say they have great batteries and I am sure their other products or just as fantastic. They reached out via phone call right away and did their best to make things right. This was a very different experience than the first time. Their products are truly amazing but I wish the service team was more consistent with their approach. Thank you for your attempts to fix things where you could. Frist Review: Good products, awful customer service. Extremely delayed and scripted responses. They waited for their 30% store wide sale to end to offer me a 20% discount after my battery broke. You can have the best product but after being ghosted by my first customer service rep, it does not look great.

Review last submitted
Thursday, October 5, 2023

Please sign in to edit your review.

No account? Quick Sign-in.