STORE REVIEW

Store Details

Canna Cabana

7555 Montrose Rd. Unit E3, Niagara Falls, ON

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Quality prices and product, a friendly and helpful staff, but unfortunately It suffers from high staff turnover, an absentee landlord situation where the property is owned or leased by a larger Investment Group that doesn't really seem to care the user experience because cannabis sells itself. The storefront is immaculate but you can tell that the owners haven't been there in a very very long time. The originally intended to convert the space into a sort of cannabis-themed Starbucks which resembles a Hollister store from the 2000s. The staff are patient, friendly and competent each time I visit. Although they do not not have a reliable inventory system that connects online customers to the store reliably, which causes confusion for many customers because there doesn't seem to be any way for the staff to know whether or not to put an order aside when an order is made online. They also seem to be trying to waste money on self-checkout technology which is not functional and has served as another screen with advertisements. In my opinion the ownership it's not really invested in the business and see it as a kind of TurnKey operation where they can just set it and forget it. I've never once seen a manager in the store while I'm there and given the high turnover rate at the store you would notice them. Avoid the elite membership at all costs. Upgrading your account has no real benefits and you'll be saving yourself money in the long run.

Review last submitted
Sunday, April 19, 2026

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