| I've been a regular customer at this cannabis store in Edmonton for quite some time, which is why this experience was especially disappointing.
During my recent visit, Alyssa asked for my ID. I made a light joke saying, "God, this is insane, I already have an account here," since I come in regularly and have never had an issue before. Instead of understanding it was clearly a harmless comment, Alyssa took it the wrong way and refused to serve me.
The male employee standing next to her is someone I regularly interact with and purchase from. He has always been polite and professional, and he knows I'm a regular customer. There has never been any issue before.
I fully understand that checking ID is required, and I respect that policy. That's not the problem. The problem was how Alyssa handled the situation. There seemed to be a communication gap and a lack of professionalism in how quickly the situation escalated to refusing service instead of simply clarifying.
As a loyal customer, I expect respectful and professional treatment. I would appreciate it if the owner or management could look into this matter. I'm open to discussing it directly and resolving the situation. |
