STORE REVIEW

Tokyo Smoke

Unit 101 - 264 McDermot Ave., Winnipeg, MB

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I was disappointed by the way I was treated during a recent visit to the historic building where Tokyo Smoke is located. I had entered the lobby area (not the retail store itself) to quickly check my phone, as I was meeting someone at a business next door and was briefly unsure of the exact entrance. While standing in the lobby, I was yelled at by an employee from the store upstairs. I was not inside the shop, nor was I interfering with the business in any way. When I politely asked for clarification about the address I was trying to find, I was met with further raised voices. As someone who is autistic, situations involving sudden confrontation can be especially distressing. I left feeling shaken and embarrassed, simply for standing in a public lobby while trying to orient myself before a meeting. I hope this feedback encourages more respectful and understanding interactions in the future. Unfortunately, based on this experience, I cannot recommend this location for customer service.

Review last submitted
Friday, February 20, 2026

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