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Canna Cabana Byward

87 Clarence St, Ottawa, ON

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I have been coming to this dispensary for many years. Most of the staff managers are amazing. I had a very uncomfortable experience yesterday at 3:20 p.m. on January 30th I came in and explained that I would like to do a price match and she said we don't do those and then I said look online. I said yes you do you not only price match you beat them. She says I've never been aware of this policy. You're going to have to come back during the week when a manager's here I said so there's no Superior staff right now. There's nobody in charge. She said no we we were both just hired and we're not trained to do any of this and then she explained to me that she can only serve me the stuff that was in the display case because she wasn't trained to open the boxes or put anything on display. Both of the staff were very unknowledgeable about anything in the store or any of the policies I've never seen so poorly trained staff turned I won't be coming back to this location ever again. Just the only time I will be will be coming to speak to the manager Maria about my experience. Thank you

Review last submitted
Sunday, February 1, 2026

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