| I just went to the store about 10 min ago. I've been going there at least once a week for almost 2 years and I buy myself a nice ounce every time. But today I went in and instead of the super easy to use booklets listing all the weed products efficiently and orderly, instead I had to walk around the store trying to find the weed I wanted, it took me 30 freaking minutes because it's waaaaaay less efficient. Idk who's idea this was, but they are gonna lose you a lot of business. I used to go in, check the book, get my weed and be out in less than 5 min. Super awesome way to do it. But now today it took me 30 min and I just gave up and made the guy pull everything up on his screen and show me. And it's still way harder to find what I was looking for. Please for the love of god go back to the books cause this having to randomly look at each and every bag in the shelf is ridiculous. I have a membership I pay for there so I want a booklet. I don't wanna do a scavenger hunt everytime I go there. I will be extremely upset if I gotta spend 30 min a visit to get weed. You want 5 stars? I want my time back, give me the booklet and I'll give you 5 stars.
Edit: I think you're missing the point here. Your digital menus are terrible too. I know cause I've tried to use it before. I got fed up with it scrolling through random assortments of product. There is such a lack of organization on those menus. I'm sure I speak for all of your customers when I say we don't have time to stand .. |