| Absolutely Terrible Customer Service & Misleading Return Policy
I've been a regular customer at the Four20 on Whyte Ave, spending roughly $300–$400 per month here, and after this experience I will not be returning.
I was sold a defective vape and was explicitly told by the employee who sold it to me to keep my receipt in case there was an issue. He clearly stated I had TWO WEEKS to return it if it was defective.
Two days later, the vape is clearly not working properly. I return to the store with the receipt, expecting a simple exchange. Instead, I'm met with attitude, excuses, and zero accountability.
The same employee who sold me the vape was there — and suddenly everything he told me before didn't matter. He was visibly annoyed, unhelpful, and kept making excuses to avoid replacing it. No solution offered. No effort to help. Just dismissive behavior, as if I was the problem for trying to return a product that NEVER worked.
So let me get this straight:
• You sell me a defective vape
• You tell me to keep my receipt
• You tell me I have two weeks
• I come back in TWO DAYS
• And you refuse to help?
That's not a return policy — that's misleading customers and hoping they won't push back.
For a store I've supported consistently and spent hundreds of dollars a month at, this level of customer service is unacceptable. If you buy a vape here, be warned: once they have your money, you're on your own.
Plenty of other shops on Whyte Ave that actually stand behind wha .. |