| I recently visited this Canna Cabana; let me start by saying I was served by an employee named Fayte. As soon as I walked in, she approached me with a poor attitude. I was in the process of getting my ID out, and instead of greeting me politely, she said "ID" in an annoyed tone. She could have said, "Hi there, how are you? Can I see some ID?" Instead, she seemed rushed to get me out of the store.
While I was looking at the Elite products, she asked me three times if I was an Elite member. The first time, I said "yes," but she asked again and once more. It came off as if she was shocked that I, an Indigenous woman, wanted to buy Elite products and could afford a membership. It felt very ignorant.
At checkout, I used my brother's elite membership as I don't smoke. He was sitting outside for personal reasons (usually he comes in). The total was $96.22 for three vapes. I wasn't aware of the policy that only a partner or yourself can use your membership—not family members—unless they are present. I have used it before with my brother present at other Canna Cabanas (I pay, and talk for him, as he experiences social anxiety, while he just stands next to me, and shows ID). I would have appreciated being told politely. She could have said, "I'm sorry, I can't do this. Here's what I can do: is he with you? If not, maybe you can look at other options that aren't on his account." So I left, and I let her know she was being difficult n I will take my business elsewhere.
Howev .. |