BRAND REVIEW

PAX Labs

660 Alabama Street, San Francisco, CA

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Update: After 3 help tickets on the website someone wrote back and offered a replacement under the warrantyperiod. It took less than 2 weeks after I returned the faulty one to get a new one. I am nervous the replacement will be the same because it did the same error after the first full charge before the first use but worked on the second try. I hope it doesn't stop working like the last one. The pull on the flow is superior to the pax 2. It's also easier to clean. But so far the pax 2 has been far more reliable. Original post: Pax Flo won't work. I get an error blinking light pattern that is not in the manual. I also can't get the website to register my serial number for warranty. I submitted 2 help tickets via their website. They email back asking questions I already answered and then never emailed back after I replied. I tried calling and there is NO customer service via phone. There's a recording and no VM option. They direct you back to their website help portal that again, was no help. I have a $350 paperweight. LIVID. If someone anyone at PAX can help me I would still greatly appreciate it. I've used a PAX 2 for years and have been a loyal customer. This absolute lack of support is frankly shocking for such an expensive purchase. See video attached for legit error, non functioning device that I have owned less than a month.

Review last submitted
Sunday, November 30, 2025

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