| My recent visit to this Spirit Leaf location was incredibly disappointing due to a complete mishandling of a simple customer interaction by the manager. I attempted to price match a regularly priced chocolate edible, as is a common practice in competitive retail environments.
The manager refused, claiming it would be "illegal" for him to do so and that he could face charges from the AGCO. This is a baffling and, frankly, unbelievable excuse for not honoring a competitor's price. When a customer is being fed false information about provincial regulations, it severely damages the credibility of the entire establishment.
I calmly attempted to find a solution, even suggesting he sell it to me at their cost since he was unwilling to match the competitor's price. This too was flatly refused. Instead of working with a customer, the manager chose to escalate the situation, becoming confrontational and unprofessional.
This single interaction is a very poor reflection on the Spirit Leaf brand. It suggests a significant gap in training regarding company policy, de-escalation, and basic customer service. I urge head office to look into this incident and re-evaluate the training provided to its management staff. A customer should never leave a store feeling gaslit and disrespected for a simple price inquiry. I left empty-handed and will be taking my business to competitors who value their customers. |