| I've been a regular customer here because one specific strain helps manage my chronic health conditions. During my most recent visit, I was sold a product that turned out to be completely empty when I opened it at home. The safety seal appeared to have been cut and completely EMPTY of all product.
I returned to the store within about an hour and a half (as soon as I was able), with the receipt and original packaging, but was told there would be no refund or exchange and that staff "didn't know what happened."
As someone managing multiple chronic illnesses and chronic pain, I have limited energy. This experience was very discouraging and distressing. It also felt unsafe… as a survivor of SA, receiving a product that appeared tampered with is unsettling. I've kept the packaging and reported the issue to the proper regulatory bodies so it can be reviewed. I'm sharing this so others can double check that their safety seals are intact before leaving the store. |