STORE REVIEW

Store Details

Level Up Cannabis

4022 26 St SE, Calgary, AB

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I've been a customer here before they changed their shop name, and have purchased several vape tips and batteries in the past. Previously, I bought a couple of pipe-style 510 thread batteries that were solid and well-made. However, the third one I purchased last week was noticeably lower quality, made of plastic instead of metal like the others. When I asked to exchange it due to the quality issue, the staff member working that day (glasses and beanie) refused, saying that because it "works fine," the quality difference didn't justify an exchange. I asked if he could check with his boss, and he declined. When I asked when the manager would be available, he said he couldn't share staff schedules due to "safety concerns." That response felt dismissive and unhelpful. After this experience, I won't be coming back.

Review last submitted
Monday, October 13, 2025

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