| If I could rate High Tide a zero I absolutely would. They own Canna Cabana, and are responsible for Cabanas outrageous incompetence. and I can only image how many other people went through this clown show.
If Canna Cabana is the storefront, then Hide Tides Inc., its parent company, is the architect of this mess—and both deserve equal blame for the chaos.
I paid for an Elite membership that doesn't work in stores. Four days of silence from technical support. Customer service parroting the same copy-pasted script like a broken chatbot. No refund. No resolution. Just vague promises that "technical support will fix it soon"—three days ago.
And let's talk about that 25% off coupon plastered across their website. If it's not guaranteed, then it's not advertising—it's deception.
That's a direct violation of Canada's Truth in Advertising laws, which prohibit misleading promotions. You don't get to dangle flashy discounts to lure customers in and then shrug when they ask for what they paid for.
This isn't just poor service—it's systemic negligence. Hide Tides can't hide behind the brand. They own it. They profit from it. And they're responsible for the broken promises, the lack of accountability, and the erosion of customer trust. |