| Been a customer since the day they opened 3 years ago. Spent thousands on products, and many good interactions. However the only time I needed something from them beyond handing them money for a product, they failed miserably. Purchased a Brindle Farms cartridge and within two days the coil shorted out and was not producing any vapour. Half full 2g rosin 510 cartridge so it still had a gram of product that was wasted. Manager had a look at the cartridge and pointed to the 80% full policy required for returns that was printed on the receipt, and said he wouldn't be willing to take a loss on a product in case the manufacturer wouldn't take it back. Gleefully folded his hands and told me his hands were tied. Didn't even try to contact the manufacturer or offer any remedy.
I walked over to Valu Buds, and since I'd been just burned by La Canapa I asked about their policy before purchasing a new cartridge. They assured me they would work with the manufacturer if there were any defects, and said they would not have a minimum fill level for cartridges to be eligible for warranty.
If you can't take a loss on a $60 cartridge I can't imagine how poorly this store will do once you lose business from unsatisfied customers. |