| (UPDATE: Owner reached out and replaced the defective merchandise)
Disappointed with Exchange Policy
I recently purchased a Baby Jeeters - Fire OG from The Cannabis Hut. Upon opening the product at home, I found it to be defective with clear signs of mold. When I returned to the store to request an exchange, the staff member, Andre, told me they couldn't accept the return because the product was opened and partially consumed. I explained that this was how I discovered the defect.
The situation escalated when the manager, King, rudely dismissed my concerns, stating that they can't refund products customers "don't like." This isn't about preference—it's about the product being defective. As someone with years of experience in retail management, I find this handling of the situation unacceptable.
I frequently purchase this product and am very familiar with its quality. I expected better customer service and adherence to return policies for defective items. Education is necessary - in-store policies are different than trying to educate me on legislation and government imposed restrictions or accusations of my own personal ineptitude.
Very disappointed and likely won't be returning. |
