Treena F
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My Reviews (2)
5.0 ★★★★★ |
Jan-26 |
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Dutch Love Springfield, Kelowna BC |
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| I have been going to Dutch Oven before it was this name. Its always been a nice place. People who listen & don't decide for you what you need. A place where people are grounded and kind. I appreciate this place even though its a little more pricy then some. *but the extra cost is worth it because they know my name and care here* | ||
2.0 ★★ ☆☆☆ |
Dec-25 |
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Cannasseurs Cannabis, Kelowna BC |
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| I purchased an oil product and needed to return it in exchange for a new one. The staff member opened two additional packages trying to find a suitable replacement, but neither resolved the issue. He then paused the process to call his manager, without giving me a clear timeline for how long the wait would be. When I said I couldn't wait much longer, a refund was suggested and I agreed. However, just before processing the refund, he changed course and opened yet another package — something I had already suggested earlier but felt was not acknowledged until that moment. What stood out most was the inconsistency around store policy. At one point, I was told that consumption in-store was allowed (even after I questioned whether that was permitted). Later, once I finally received an acceptable package and other customers were nearby, I was told the opposite — that consumption on site was not allowed due to store policy. Changing rules mid-interaction created discomfort and a lack of trust. Overall, the experience felt disorganized and unclear. More consistent communication and clearer staff training around policy would significantly improve the customer experience. ***The manager's reply did not address the specific issues raised in my review—particularly the inconsistent policy information and lack of clear communication during the interaction. Because customer service includes listening to and responding to the concerns raised, I'm updating my review to 2 stars. | ||
