Alex M
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1.0 ★ ☆☆☆☆ |
Apr-26 |
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Maple Leaf Greenery, New Westminster BC |
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| I had a very disappointing experience with the staff today. I came in with one government-issued photo ID, as I wasn't carrying my full wallet. Normally, someone is stationed at the entrance to check IDs — today, there was no one, and the staff who helped me initially didn't ask for any ID until later. When I showed the one I had, they suddenly demanded another. I explained I had a second valid picture ID on my phone and even offered to show my banking app with my name and previous transaction from this location. Instead of hearing me out, the staff raised their voice, argued about "policy," and didn't allow me to speak. Another employee joined in and was extremely rude. When I asked for their names to report the issue, they refused to provide them. I understand compliance requirements, but professionalism and courtesy are equally important. The behavior was unacceptable — rude, dismissive, and unreasonably rigid. I visit this location often, but after today, I'll think twice before returning. Management needs to address this and ensure the staff receive proper customer service training and follow consistent ID procedures. | ||
