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I've been in a couple times with great service, but the last time I went in, the girl at the counter was on the phone and asked what I wanted (with a bit of an attitude like I was interrupting a personal call) and seemed annoyed when cashing me out. I think her name was Toni, but I could be mistaken. Other staff is great and always takes the time to help me out, but if she's working I won't bother and I'll be going somewhere else.
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