Mir S

Mir S

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1.0 ★ ☆☆☆☆	Oct-25
The Joint Cannabis, Winnipeg MB
I went to The Joint Cannabis on October 12, 2025, around 7 PM with a few friends and bought an infused pre-roll. When we tried smoking it outdoors (away from the public), it stopped working halfway through — no smoke was passing, so it was basically unusable. We went back to the store to explain the issue and asked for an exchange or refund. The staff member went to the back to check with the manager and eventually gave us a replacement joint. However, I was then told I had to leave my name and phone number with them. That felt extremely uncomfortable and unnecessary — I've never had a store ask for personal information like that for a defective product. It honestly made me feel like I was being treated as a shoplifter, not a paying customer. On top of that, I was told this was a "one-time exception" and that they won't accommodate something like this again in the future. I've been a regular customer here and this was the first time I ever came back with an issue. Instead of understanding that, the response felt rude and unprofessional. If a pre-roll doesn't burn properly, customers deserve fair treatment without being made to feel guilty or suspicious. I left the store feeling embarrassed and disappointed, and unfortunately, I don't plan to shop here again.

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