Anon G
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2.0 ★★ ☆☆☆ |
Oct-25 |
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FOUR20, Edmonton AB |
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| This is my favourite store, and I'm a regular customer, usually stopping in once a week or every couple of weeks. I've always appreciated the friendly and knowledgeable staff, which is why I keep coming back. However, my recent experiences with a newer employee (working around 5 p.m. on October 24) have been very disappointing. I've been helped by this person a few times now, and each visit has left me uncomfortable and frustrated. Their customer service feels cold and judgmental — they've made unnecessary comments about AGLC protocols, insinuating I'm doing something wrong in certain circumstances (like giving her my ID or putting things in my bag after purchase??). She's also made a number of comments on how long the transaction was taking, and that she wanted me to be quicker as she had other customers to tend to. It often feels more like an interrogation than a friendly interaction. In previous visits, they've also responded to product questions with condescending remarks and tone, using phrases like "obviously," which comes across as extremely rude. My partner even noticed the same behavior unprompted during our last visit. I rarely leave reviews, especially negative ones, but I think it's important to mention when something happens (multiple times) and affects the great reputation of a place I genuinely enjoy. The rest of the team here is amazing — welcoming, professional, and always helpful — but this particular employee does not reflect that standard. If .. | ||
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