Karlee B

Karlee B

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1.0 ★ ☆☆☆☆	Oct-25
Canna Cabana, Ancaster ON
I placed an order online for an item clearly listed as in stock. I paid in full, called to confirm, and was told my order was being processed. Only when I was minutes away (I drove from grimsby to Ancaster) from arriving did I receive a phone call saying, "Sorry, our bad — we don't actually have it." That's not just inconvenient — it's completely unprofessional. Taking payment for something you don't have and then telling a customer to wait 5–7 days for a refund is absolutely unacceptable. You don't get to hold people's money after your own mistake. This was a transaction of over $200 No apology beyond "our bad," no accountability, and no immediate refund. If this is how they manage online sales and customer communication, I'd strongly recommend shopping elsewhere.

1.0 ★ ☆☆☆☆	Sep-25
Canna Cabana Hamilton, Hamilton ON
I dread coming to this location. The parking lot is chaotic, and the security guards often come across as arrogant. I normally shop at the Stoney Creek store, but when they're out of my specific brand/strain, I have no choice but to come here. When I called ahead asking if it could be held while I drove in from Grimsby, I was told "we don't do that," and that the product "isn't popular." That's frustrating since Stoney Creek is often sold out and staff there have said it's a popular item. I'm a low-maintenance customer who just wants to purchase and leave, but the lack of consistency and basic customer service makes the experience exhausting. Not everyone who shops here should be treated with suspicion—respect goes a long way.

5.0 ★★★★★	Sep-25
Canna Cabana, Hamilton ON
The Stoney Creek location is the complete opposite of my experiences elsewhere. The staff are always friendly, helpful, and never condescending. Even when they're busy, they treat customers with respect and make the process quick and easy. They're honest about product availability and popularity, and you can tell they actually listen to what customers want. I always feel comfortable shopping here—it's worth the drive from Grimsby for the better service and atmosphere.

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