| I dread coming to this location. The parking lot is chaotic, and the security guards often come across as arrogant. I normally shop at the Stoney Creek store, but when they're out of my specific brand/strain, I have no choice but to come here. When I called ahead asking if it could be held while I drove in from Grimsby, I was told "we don't do that," and that the product "isn't popular." That's frustrating since Stoney Creek is often sold out and staff there have said it's a popular item.
I'm a low-maintenance customer who just wants to purchase and leave, but the lack of consistency and basic customer service makes the experience exhausting. Not everyone who shops here should be treated with suspicion—respect goes a long way. |