Hannah B

Hannah B

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1.0 ★ ☆☆☆☆	Feb-25
High Ties Cannabis Store, Embrun ON
Follow up #2: they just informed me on how my experience was SUPPOSE to go… with no response again. Wow… Follow up to this review: It was nice that you have reached out in attempt to fix things. I have reached out to you guys twice by email and I have had no response on this matter. I'm still waiting to hear anything from you guys. This is absolutely ridiculously poor customer service… I've been to this location a handful of times, for I'm often in the town. This particular time I was picking up a joint, which I walk right back in to return/exchange my joint after purchasing, because it was completely bent . After looking at the 150 degree bent joint, the main concern of the employee was "if I return this I'd have to smoke it myself tonight". My concern was if it was even smokable or if there was a tear, for my partner and I were going for a walk to enjoy it, and didn't have the patience to "fix" it while out, for the employee was suggesting... So, instead of a happy returning customer they profited about 2 dollars. Thanks High Ties Embrun !

1.0 ★ ☆☆☆☆	Jun-23
Canna Cabana Rideau, Ottawa ON
As a budtender, I came here to grab an accessory with my friend, I didn't realize the ID I had on me was expired. I talked to a taller boy in his early 20's I think named Tony . I then patiently waited outside while my friend shopped, they overheard "Tony" absolutely talking poorly about me. As he was leaving he suggested to them to maybe not talk poorly about customers in a customer service based industry. He then was told he didn't know the situation and was told to leave. This was both our first experience at the rideau location and absolutely won't be returning or suggesting this location, or company . Too many bad experiences from myself and others.

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