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This use to be my favourite shop for 2 years I would be welcomed with a huge hello and was always asked if I needed with anything. Sometimes even delivering advice without asking.
They have an entire new staff now. This new staff does a great job at making me feel uncomfortable. I was in today about 230 pm wed apr 15 and today was the last straw for me.
I walked in, and got stared at like I was annoying them and was in the wrong store. with no hello ofcourse.. based on previous expeirences I decided to make this shop as fast as I could. Too uncomfortable, which is a shame because I love to spend. When I decided on the flower(fast) I promptly decided to grab a drink aswell. Man you should have seen how hard this girls eyes went back to her head while her supervisor? Just observed me. The best part, someone (customer) walked in during this and got a huge hello how are you?
As a person who has tremendous experience as a regional manager, I would suggest this gets handled fast. It's 2026, that type of behaviour is grotesque and needs to be addressed immediately.
Body language says a lot, and I'm sure it bleedingly obvious on the cameras at this location ;)
2* because it's not the business. it's the new employees.
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