True North Cannabis Co. has the lowest prices in the market, deep product knowledge, and carefully curated offerings to you.
True North Cannabis Co. was founded in 2020, with the goal of being Ontario's biggest cannabis store and retail chain. Our mission is to provide our clientele with high-end cannabis products and accessories at reasonable prices.
Just after a year of being founded, we have established and opened 20+stores in small towns across Central and Southern Ontario, with 5 more coming in the next few months. The convenience that we offer is paired with the expertise that our staff and budtenders give to our clients. What sets True North Cannabis Co. apart from other dispensaries is our best prices in the market. Our fair market offerings create a bigger opportunity for learning and sharing the benefits of cannabis among our involved communities.
Part of where we are today can be credited to our customer-centric approach, as we consider ourselves a community-driven dispensary. No frills, no falling in line, no hassle: just undeniably excellent service and superb cannabis solutions.
Aside from our customer-friendly approach. True North Cannabis Co. prides itself as a product-forward cannabis store. Our broad range of cannabis solutions and quality smoking accessories fit all levels of varying needs. Meticulously detailed and tagged, our products provide all the information that our customers may need. All this important information is relayed by our trustworthy and thoroughly educated budtenders who are always happy and willing to guide you through your cannabis journey.
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Jessie was very knowledgeable and polite to deal with. Great place.
They are very helpful and have got very good customer service
My husband is a tough customer and went in with a problem today. Brook was patient, helpful and genuinely caring. Excellent customer service - Lovely human.
Rly displeased with this place as of late. They changed their website and didn't inform their customers and all my loyalty points ( a year of regular savings worth) just disappeared. When I brought it up in store the manager did absolutely nothing to make it right with me, resulting in a negative customer experience for me as the entire concept was based on customer loyalty and it's clear they didn't care about me as a customer.
Second, and most importantly as it directly is a reflection of this store itself. I'm not sure what is up but there has been a serious customer service and attitude issue here over the past couple months. I've personally experienced and witnessed staff being passive aggressive with customers who had issues with the points issue or pricing. For some reason this location charges more for the same product than what their other true north store in Brighton charges(same company and a mere 10-15 minute drive away….felt like I was being price gouged). And also failing to adhere to their advertised price matching policy and again changing it at their discretion without notifying their customers. Most importantly though, again, is the attitude being presented by the staff. A customer should never be on the receiving end of your passive aggression or bad mood. Courteous customer service seriously isn't hard and up until recently this store did a decent job at it but now that's simply not the case.
I've purchased recreational cannabis from 4 true nor ..
I visited Friday November 14th. I have a lot of anxiety going into shops even with it being legal. I worked up the courage to go in there was a male and female working. I always hope for a female tellar but the dude was finished first and called me up. I didn't catch his name, and I don't want to age him because I honestly couldn't guess. Younger - curly hair, super fricken friendly. I was there when he was trying to find out the price on the backpacks. I just wanted to mention that my anxiety was gone the second we started chatting he was happy, bubbly, outgoing and so friendly. It made for a great experience and a return customer! You seriously have someone greater working for you!
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(226) 212-1415
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Open 9:00am - 10:00pm
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