PAX Era is a portable vaporizer by Pax Labs designed with pre-set heating options and economical motion-sensing and lip-sensing functions. It only works with pluggable Era pods.rnrnDevice charger included. Pods sold separately.rnrnSome enhanced features require the PAX Mobile App, which is currently only available on the Google Play Store.
About PAX Labs
EVERY DETAIL ELEVATED
You don’t change a category by leaving things to chance. That's why at PAX there are hundreds of people who obsess about every detail of every product. We are on a mission to elevate your experience in the cleanest, most natural way possible. If it's not right, we don't rest until it is. Some think this is all a bit extreme, but we disagree.
To us, it's simply a healthy obsession with perfection.
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Update: After 3 help tickets on the website someone wrote back and offered a replacement under the warrantyperiod. It took less than 2 weeks after I returned the faulty one to get a new one. I am nervous the replacement will be the same because it did the same error after the first full charge before the first use but worked on the second try. I hope it doesn't stop working like the last one. The pull on the flow is superior to the pax 2. It's also easier to clean. But so far the pax 2 has been far more reliable.
Original post: Pax Flo won't work. I get an error blinking light pattern that is not in the manual. I also can't get the website to register my serial number for warranty. I submitted 2 help tickets via their website. They email back asking questions I already answered and then never emailed back after I replied. I tried calling and there is NO customer service via phone. There's a recording and no VM option. They direct you back to their website help portal that again, was no help. I have a $350 paperweight. LIVID. If someone anyone at PAX can help me I would still greatly appreciate it. I've used a PAX 2 for years and have been a loyal customer. This absolute lack of support is frankly shocking for such an expensive purchase. See video attached for legit error, non functioning device that I have owned less than a month.
Tried the Pax Mini, not a good product. Oven is too small, and the lack of temperature control makes it totally impractical. Tried to return it soon after, they won't take it back. Don't buy from these people.
I have been emailing the PAX support team today as my PAX 3 stopped charging while I may have received an automated response to begin with but I'm not sure. it does make sense for 1st line fixes I think. After emailing back to say I tried these I received a prompt reply and was asked to clarify some easy details like proof of purchase so make sure you keep that or photograph or screenshot it and a pic of the serial number address and phone number for shipping and I have been told my PAX will be here in 5-7 days and I'm in the UK so that's great really. Thank you PAX team for your continuing support! I look forward to receiving my new device ðŸ˜
Ordered a pax plus full kit and still no delivery after they told me it was going to arrive today. No tracking code, no decent answer from
Support. No reason on the delay. They already charged the money to my card.
Bought a Pax 3 and have had it replaced twice and now the replacement is not working and PAX customer service is not returning my emails. For being one of the most expensive flower vaporizers their CS is awfull. I have been emailing them for 6 months with not even 1 response. There is also no phone number for them and the numbers that are listed are for Juul. I would avoid PAX products like the Pax 3 and Pax Plus (both of which I have) since they are expensive and recently if they have issues Pax CS will not respond. All my devices (Pax 2 / Pax 3 / Pax Plus / Pax Ear) are under warranty still but I do not have confidence that Pax will support their products.
3/25/25 UPDATE: Turns out that you cannot use an old email thread to communicate with PAX customer service. I opened a new ticket and attached the email chain and PAX support promptly responded and apologized for not communicating with me (even though it was my issue) and promptly sent me a replacement PAX Plus. I am confident that PAX will honor their warranties as they have for me (3) times now.
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