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Produced by Boundless Technology LLC |
Boundless Technology was established in 2016 with the goal of spreading aromatherapy awareness at an affordable price. We aim at delivering an efficient, and straightforward experience for the consumer while developing new methods that are able to achieve the highest of effectiveness at delivering. Customer satisfaction is our main priority and we do our best to reach out to the community through frequent forum posts and live streams that aim to answer questions, showcase updates to our existing products, and introduce new products to the community.
1.0 ★ ☆☆☆☆
KylahFeb-24 |
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Worst purchase experience I've ever had. Took two weeks to get to me, repeated delays and misleading, vague information from support about when it would ship...arrived DOA after waiting 13 days (it was promised in 2-5 days). They refunded my original shipping and said they would ship a replacement out immediately, did not ship a replacement out immediately. I had to go through steps to get the replacement and customer service said nothing about this. WORST communication from customer support. They do not care at all about their customers. Nothing but hassle. I just wanted this for a two week period, which mostly passed me by while waiting for the original shipment... At this point it's just getting silly and they are communicating with me as if I am inconveniencing them and not the other way around and offering no compensation for the, now to be expected, two month wait for a working pen I don't even need anymore but they didn't offer me a refund even after all this nonsense!!!!!!! | ||
5.0 ★★★★★
sam pJan-24 |
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My package didnt arrive (mail carrier service fault) and they replaced it ASAP highly recommend this company Carolina rodriguez helped me out very kind and helpful | ||
1.0 ★ ☆☆☆☆
Mantas JOct-23 |
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Poor quality - horrible customer service! After few sessions with brand new device it started malfunctioning. Managed to reach Customer Support and they promised to send a replacement part. After I've submitted my shipping address - they just ghosted me. Did no receive any response to further inquiries. Now, after 3 months passed, I've created new Support Ticket and Carolina from Customer Support is demanding that I pay 24.99$ for replacement part's shipping. This is hilarious. Consider +1 lost customer. | ||
5.0 ★★★★★
Jackson SAug-23 |
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Great pen, really easy to clean. Great staff as well, I got a bit turned around and frustrated at one point, they were patient and completely fixed my issue. | ||
5.0 ★★★★★
David LApr-23 |
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Absolutely love this thing! Works really well and the quality is second to none! I had an issue with my first unit after using it for years with zero problems, so I contacted customer service and they helped me out immediately…so impressed..!! Definitely recommend this. | ||
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