| I have been a loyal customer at Honey Pot Niagara for a long time, but my recent experience was very disappointing. I purchased a vape cartridge on Monday and by Saturday night it exploded in my pen. When I returned Sunday for an exchange, I was told I could not because I did not have the original packaging.
At no point was I ever told to keep the packaging. I was only told to keep my receipt and that my purchases are saved on my profile so I also had that to rely on as proof of purchase. The employee even tried to print off a receipt to show me "keep original packaging" and could not find anything on the receipt that mentioned this and crumpled up the receipt thew it away and still, they refused to make it right.
As a loyal customer, I find this unacceptable. If this is how Honey Pot chooses to treat people, I will take my business elsewhere.
UPDATE -> Amaan reached out to me and not only made things right, but also added "Keep original packaging" to the bottom of the receipt for clarity. Because of this, I changed my rating from 1 star to 5 stars. I also want to give a special shout-out to Britt for her kindness and understanding throughout the process. |