Niagara's Local Vape and Head Shop! All your major brands at the local prices. SMOK, Sigelei, Kangertech, Joytech, HOSS, Red Eye, Gear, Grav Labs, Cheech and Chong and the list goes on..
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Excellent service on my very first visit. location super clean and a team of exceptional knowledgeable staff. Sam and Britney Makes you feel so special and understand your needs. This is the go to cannabis dispensary with no attitude. A staff willing to answer your questions with professionalism and a super smile. The best in town. Positive and welcoming atmosphere!!
REVIEW FOR HONEYPOT no hunneypot!!
This is a 5 stars location HoneyPot keep it up!!
Great customer service. Woman was busy doing inventory and immediately stopped to take me at cash, instead of having me wait for the current cashier to be finished with his customer.
I have been a loyal customer at Honey Pot Niagara for a long time, but my recent experience was very disappointing. I purchased a vape cartridge on Monday and by Saturday night it exploded in my pen. When I returned Sunday for an exchange, I was told I could not because I did not have the original packaging.
At no point was I ever told to keep the packaging. I was only told to keep my receipt and that my purchases are saved on my profile so I also had that to rely on as proof of purchase. The employee even tried to print off a receipt to show me "keep original packaging" and could not find anything on the receipt that mentioned this and crumpled up the receipt thew it away and still, they refused to make it right.
As a loyal customer, I find this unacceptable. If this is how Honey Pot chooses to treat people, I will take my business elsewhere.
UPDATE -> Amaan reached out to me and not only made things right, but also added "Keep original packaging" to the bottom of the receipt for clarity. Because of this, I changed my rating from 1 star to 5 stars. I also want to give a special shout-out to Britt for her kindness and understanding throughout the process.
The employees at the upper James location tonight were just rude. I did a pickup and always let them know I'm there and they bring it to me. Today some guy I've never seen before told me to get in line anyways and not one of the employees were even acknowledging I was there for my pickup. I buy from here every day, but after being treated like that today. The customer service used to be amazing when I first started going here and now it's horrible wouldn't recommend!!
Best store ever! They welcome us so warmly every time and they love getting to see my puppy Ivy. The reward system is fantastic and really helps you with those accessory purchases!!