Wyatt R
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My Reviews (2)
1.0 ★ ☆☆☆☆ |
Dec-24 |
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True North Cannabis Co., St Catharines ON |
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| Out of three people that independently entered the store at 4:50 p.m. I was the only one ASK FOR IDENTIFICATION!!! When I was leaving the store another gentleman crossed paths with me without being asked upon entry. I'M 32 YEARS OLD AND I LOOK 32 YEARS OLD I will definitely be reaching out to head office.. I understand that you're supposed to ask every single individual entering for identification!!! Suchh fines are issued for not doing so the girls response to me was "I can ID anyone I want". yes you absolutely can but make sure we are following proper protocol sunshine!!! Especially if you're serving your customer service with that attitude!! It's a shame I just moved three houses away from your location and I absolutely was stoked to shop here again I've been a religious true north supporter for years. 6 maybe Where is the customer service?!? I have received nothing but kindness from a true north .. I know this was a fluke but it definitely shouldn't be happening I ALSO HAVE MY CANNABIS LICENSE I am aware of the policies and procedures you are representing a company.. ID EVERYONE!!! Regardless of your judgment regardless if you know someone regardless that simple mistake or lack of detail just cost you credibility and also loyalty from a customer if it's a staffing issue then maybe consider having someone else provide assistance.. I was standing at the counter still staring at my bag putting my change in my pocket when the girl was already walking me out .. | ||
5.0 ★★★★★ |
Nov-24 |
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One Plant, St Catharines ON |
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| Amazing location friendly staff everyone is fairly competent and I can't stress how awesome the management is Highly recommend this store they are very patient kind and knowledgeable | ||
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