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True North Cannabis Co.
92 Pelham Rd, St Catharines, ON
 
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Out of three people that independently entered the store at 4:50 p.m. I was the only one ASK FOR IDENTIFICATION!!! When I was leaving the store another gentleman crossed paths with me without being asked upon entry. I'M 32 YEARS OLD AND I LOOK 32 YEARS OLD I will definitely be reaching out to head office.. I understand that you're supposed to ask every single individual entering for identification!!! Suchh fines are issued for not doing so the girls response to me was "I can ID anyone I want". yes you absolutely can but make sure we are following proper protocol sunshine!!! Especially if you're serving your customer service with that attitude!! It's a shame I just moved three houses away from your location and I absolutely was stoked to shop here again I've been a religious true north supporter for years. 6 maybe Where is the customer service?!? I have received nothing but kindness from a true north .. I know this was a fluke but it definitely shouldn't be happening I ALSO HAVE MY CANNABIS LICENSE I am aware of the policies and procedures you are representing a company.. ID EVERYONE!!! Regardless of your judgment regardless if you know someone regardless that simple mistake or lack of detail just cost you credibility and also loyalty from a customer if it's a staffing issue then maybe consider having someone else provide assistance.. I was standing at the counter still staring at my bag putting my change in my pocket when the girl was already walking me out ..
Review last submitted
Friday, December 13, 2024
 
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