Meredith J
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1.0 ★ ☆☆☆☆ |
Dec-25 |
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Highlife Cannabis, Brantford ON |
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| I walked in and within 5 minutes i had 50$ of product I did not want and without the 65$ product I wanted and asked for. Long time loyal costumer was given the wrong product. Went back to return the one unopened and one opened product and was told the 1 min ago purchase could not be refunded. The 2 product I got I actually never ordered. After accepting that I wouldnt be able to get both products I decide to only return the unopened one. They claimed to have shown me the product but cant see well so I asked the lady to confirm it with my receipt. I even mentioned the wrong price and asked to verify my receipt before leaving the store. I was told it was good. Once i left i found out there was an issue though i mentioned it to staff. Returned were i was immediatly told she verified the paclage on screen which meant nothing to me as they are inledgible lines at that size and asked her to verify as accomadation. When i started to explain everything i did to prevent it she continued to berate me so I left. Really unfortunate i now have 50$ of product i dont want at a time of the year every penny counts. I have had other issues in the past but they were always resolved. This lady, however, felt it was her job to tell methat i was at fault and how despite everything. She told me that i verified it the product which is just plan gasslighting as i verified with her not on the computer but three different ways while mentioning the price. I have spent thousands here, ha .. | ||
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