Eric B

Eric B

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1.0 ★ ☆☆☆☆	Oct-25
Spiritleaf Park Place, Barrie ON
My recent visit to this Spirit Leaf location was incredibly disappointing due to a complete mishandling of a simple customer interaction by the manager. I attempted to price match a regularly priced chocolate edible, as is a common practice in competitive retail environments. The manager refused, claiming it would be "illegal" for him to do so and that he could face charges from the AGCO. This is a baffling and, frankly, unbelievable excuse for not honoring a competitor's price. When a customer is being fed false information about provincial regulations, it severely damages the credibility of the entire establishment. I calmly attempted to find a solution, even suggesting he sell it to me at their cost since he was unwilling to match the competitor's price. This too was flatly refused. Instead of working with a customer, the manager chose to escalate the situation, becoming confrontational and unprofessional. This single interaction is a very poor reflection on the Spirit Leaf brand. It suggests a significant gap in training regarding company policy, de-escalation, and basic customer service. I urge head office to look into this incident and re-evaluate the training provided to its management staff. A customer should never leave a store feeling gaslit and disrespected for a simple price inquiry. I left empty-handed and will be taking my business to competitors who value their customers.

4.0 ★★★★ ☆	Jan-25
Cannabis Hut, Scarborough ON
(UPDATE: Owner reached out and replaced the defective merchandise) Disappointed with Exchange Policy I recently purchased a Baby Jeeters - Fire OG from The Cannabis Hut. Upon opening the product at home, I found it to be defective with clear signs of mold. When I returned to the store to request an exchange, the staff member, Andre, told me they couldn't accept the return because the product was opened and partially consumed. I explained that this was how I discovered the defect. The situation escalated when the manager, King, rudely dismissed my concerns, stating that they can't refund products customers "don't like." This isn't about preference—it's about the product being defective. As someone with years of experience in retail management, I find this handling of the situation unacceptable. I frequently purchase this product and am very familiar with its quality. I expected better customer service and adherence to return policies for defective items. Education is necessary - in-store policies are different than trying to educate me on legislation and government imposed restrictions or accusations of my own personal ineptitude. Very disappointed and likely won't be returning.

5.0 ★★★★★	Aug-22
Stok'd Cannabis, Scarborough ON
The best cannabis dispensary in Scarborough - I love this new pot shop near me! Great staff, convenient location, and a wonderful menu!

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