Lux Leaf’s mission is to provide Canadian’s with the best locations, exceptional customer service, and the highest quality customer experience in the Country.
Whether you’re a seasoned veteran or a cannabis newbie, a Lux Leaf employee will be there to suit all of your cannabis questions and concerns.
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I recently visited Lux Leaf and had an exceptional experience, thanks to the fantastic assistance from Kaitlyn. As a novice to the world of Cannabis, I was seeking a product to help with sleep and relaxation. Kaitlyn's knowledge and friendly demeanor made my visit truly enjoyable.
She expertly recommended CBN (Cannabinol) oil, which is a breakdown of THC known for its sleep-inducing properties and its potential to alleviate insomnia. I followed her suggestion, and I am genuinely pleased with the results. The CBN oil has significantly improved my sleep and overall relaxation.
Lux Leaf is an awesome store with a welcoming atmosphere, and the staff, especially Kaitlyn, goes above and beyond to make the shopping experience great. Kaitlyn's assistance was invaluable, and her friendly approach made me feel comfortable and well-informed throughout the process.
I highly recommend Lux Leaf for anyone looking for a positive and knowledgeable cannabis shopping experience. Thank you, Kaitlyn, and the Lux Leaf team, for making my visit exceptional!
I just watched 2 seniors get assaulted outside their Taradale store. The caucasian offender walks into the taradale location and the staff were told he just assaulted 2 seniors. The staff immediately took his side and lied about watching it on surveillance. These companies come to our neighborhoods to make money but won't protect the patrons or the people who live in the community. I was absolutely appalled to see how this staff handled this situation. If you live in thr NE avoid this place where obvious prejudice against a group of ppl exists, and you can assault seniors and still be able to make your weed purchase. I'm truly disgusted
Poor Customer Service and Lack of Accountability
My first experience at this cannabis store seemed promising. I clearly communicated to the employee that I was in search of 1g vape cartridges. However, my satisfaction quickly turned to disappointment when I got home and discovered that one of the cartridges was actually 1.2g, making it incompatible with my vape.
When I went to return the item, the "manager" refused to issue a refund, claiming that refunds are only possible for defective items. She offered no solutions for the mistake and seemed uninterested in helping me resolve the issue. When I asked to escalate the matter to the owner, she took my contact details but made it clear that she was too busy to address my concerns, especially when a new customer entered the store. She simply tossed my contact information aside and moved on, making me feel utterly dismissed.
What struck me the most was the complete lack of respect shown by the manager. At one point, she even retorted, "I'm not going to do this right now with you" when, at the time, I was the only one in the store.
Now I'm out $50 for a product I can't use, and the level of customer service I received was incredibly poor. I've never felt so disrespected and swindled by a company before, especially one in the cannabis sector, where customer service should be a priority.
Edit/Update: A couple of days after my disappointing experience, I spoke with Aaron, one of the owners of Lux. Aaron went above and ..
Without a doubt, this is the premier cannabis shop in Calgary. I've visited multiple times and each experience has been consistently outstanding, regardless of the staff member assisting me. The team here radiates positivity, is incredibly knowledgeable, and maintains a welcoming demeanor. If you're in search of a trustworthy establishment where all your cannabis-related questions can be expertly answered, look no further. You won't be disappointed; this place truly sets the gold standard in customer service and quality.
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