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Unfortunately I can no longer recommend purchasing from La Canada unless you want to spend hundreds and hundreds of dollars on their products the past year only to be ghosted the first time there is an issue with a defective product. I see by other reviews that I am not the first this has happened with. I used to love la canapa but I don't make enough $ to be ripped off and ghosted.
Absolutely bizarre that you chose a malfunctioned $30 vape cartridge over the hundreds and hundreds I already spent and surely would have spent in the future otherwise as well. Oh well.
I highly recommend Stoni though!
Best customer service in Vancouver, hands down! They actually care about getting you the best product at the best price, and they know their stuff. Every staff member is really knowledgeable and friendly, plus I love seeing the cool little trinkets they have for sale displayed really neatly (last time I almost bought a gameboy vape but resisted). Can't beat the abundant free parking all around as well!
I've been shopping at La Canapa for a while now after discovering it just a few shops down from Value Buds. The difference was clear—their selection of products is better, and the staff always take the time to educate me on what they carry. I was so impressed that I stopped shopping at Value Buds entirely!
That being said, my recent experience left me frustrated. I purchased a Strawberry Tsunami Resin cartridge, but it didn't work properly due to what seemed like a clogged airflow. When I returned to the store within 24 hours, the initial sales rep I spoke to didn't provide great customer service and insisted I contact the supplier myself to get authorization for an exchange. This made the process incredibly inconvenient, as I wasn't asking for a refund—just a working product.
Ultimately, the supplier denied my request for an exchange or return. Thankfully, the manager stepped in and turned the situation around. He listened to my concerns, understood my proposed solution, and went above and beyond to help me pick out a new and better cartridge. His efforts ensured I didn't walk away empty-handed, which I really appreciated. Thank you Yash.
While the manager's customer service was excellent, the exchange and return process needs serious improvement, and and the initial sales rep was just disappointing. These issues are the main reason I can't give a higher rating. I'm still a loyal customer to La Canapa but moving forward, I will be extremely cautious with their c ..
A Great Shopping Experience! The store environment is clean and comfortable, with neatly displayed products and a wide variety to choose from. I was able to easily and happily find what I needed. The staff are friendly and professional, patiently explaining any questions I had about the products. The product experience was great, and I will definitely come back next time!
Finally!!! A craft cannabis shop with a fantastic quality, curated selection, … and some of the most helpful and welcoming staff!L :)
And fantastic prices… Definitely found my goto weed shop!!
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8002 Granville St, Vancouver BC
(604) 261-2999
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