You're Always Welcome At Canna Cabana!
Here at Canna Cabana, we’re all smokers too: that means we know what makes or breaks the best bud. For over ten years (that’s right, since before legalization!) we’ve been creating spaces for enthusiasts to gather and share their love of everything cannabis. Our mission is to provide a welcoming, positive place for smokers new and veteran, young and old. Welcome to our Cabana—we built it for you.
There’s no ordering off a confusing menu here. We’ve got all our cannabis out on the floor so you can take your time, browse, and get recommendations from our beyond friendly team. And there’s always something going on at Canna Cabana—let’s get you up to date on the latest weekly deals, promos, and sweet giveaways.
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Bought 2 vape cartridges on Feb 14, one worked, one didn't. I was told that if it didn't work I could come back to return it when I bought it. Came back on Feb 20, Charity told me that I wouldn't be able to return it, because it had been "too long" since I bought it. When asking how long it would've needed to be in order to return it, Charity said "two days is our max." She also recommended that I try the cartridge in the store after I buy it to make sure it works. So I left, emailed customer service because the return policy isn't anywhere online, and they told me I could return it within 14 days if it is a defect. I returned and once I showed the email to Charity, her demeanour changed completely and acted as though she didn't tell me 10 minutes before that I wouldn't get to return it. Since then my wife and I drive to the Marlborough location because they respect and don't lie to their customers. Attached is the email with the return policy if Charity or someone else tries to say they "don't do returns".
The times I come here and get the women with the brown/black curly hair that's usually in a bun, she's always so extremely rude and condescending. My bad for not being an expert on all the stuff in your store but I assumed that the employees would help me instead of staring at me angrily. I understand that since all the products are locked I would need to ask an employee to open them but is there anyway possible for you guys to give some space to customers while they look around? it's so weird having someone stare into my soul right beside me. It's pretty obvious that if the products are locked away that we would know to ask the employee to open them. There's no need to follow the customer around.
I've generally had good experiences at this store, but today was disappointing. I went in around 10:30 AM and asked the employee for a disposable vape from the Elite section. She seemed unmotivated and only pointed vaguely toward the middle of the store without offering any help. After a moment of waiting, I decided to leave, feeling that she wasn't interested in assisting me. When I mentioned leaving, she responded with a dismissive 'Good, get out of here.' As I was leaving, I expressed my frustration, and she began yelling, continuing to do so even after I had exited. This behavior was unprofessional and definitely impacted my experience.
Excellent store with high quality products and the lowest prices! I highly enjoyed my experience at Canna Cabana. Make sure to sign up for the elite program for a chance to win a car on 420 as well as have access to everything in store. Taylor is the new girl and she was so sweet and explanatory to us a couple of noobs lol. This is OUR NEW GO TO STORE!!! Thanks Canna Cabana, we love you!
I guess they dont like money ... i pulled up on a saturday at 130pm, and they locked the doors for a lunch break...
From reading the countless other reviews with other customers experiencing the same thing... they clearly have no problem with solo shifts and closing the store throughout the day.
Going to let my membership expire