Elevated Cannabis Is Here. Finally.
Tokyo Smoke’s varietal collection is here to activate your intent. We believe that responsible cannabis is a tool that can turn your good intention into better actions to live your best life. Whether you need to relax, recharge or re-invent, we’ve got you.
We have been changing the public perception of cannabis since its inception through well-designed products and immersive retail. We’ve come a long way, always with the core belief that intentional cannabis usage can better people’s lives. Tokyo Smoke empowers consumers to make well-informed decisions about safe, high quality products.
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1 star. I'm a regular customer, well I was. This is now the 2nd time I've tried to go to the Port Elgin Ontario location and use my points on my account to find that magically my account just isn't able to be located to use my 14 points for a 75% discount.
I only buy ounces. Ever. My account shows with my points in the store system but I try to claim those points and my account is just magically gone from the discount system on the tablet.
I want my points and my discount or I'll find somewhere else to shop for my weekly ounces. It's really too bad as I've been shopping here for years, since opening. When I asked to call the manager I was told there was nothing he can do he didn't even have access to it. Well that's weird since she did. Something shady up with the discount program in general. The fact it can't talk to the store system where they can see my points and account but aren't able to apply a discount is silly. Has to be a manual way to do it. Twice now all my points just vanish. Once before they were just gone and now my entire account is gone from the discount system. Uncool. I was a loyal customer. When I ask for a manager I expect to at least get a call or have someone go to bat for me . Everyone knows me there. Being shrugged at like oh sorry you're just SOL isn't fair.
I had an issue regarding getting the proper capsules of CBD. I emailed Tokyo on a Saturday and was answered within the hour. They resolved my issue immediately. I have to say that I have never had a company care so much. Tokyo deserves a 10/10 for their customer service. The manager was amazing.
Got email to pickup gift.... LIES. ... no gift. Tokyo points stolen? No points for me.... Tokyo raised prices. Better prices and service elsewhere
Have always gone to Tokyo smoke with my pup and always welcomed warmly. Until this store. There is no sign on the door that says "no dogs" and we were asked to leave. If you don't want dogs in your store it should be clearly stated. We drove out of our way to come here and we definitely won't ever come back.
I heard concerns about this place and when I got $54.00 worth of seedy stuff I took it back and they kept the weed and my $54.00.
I recorded and took a witness into the store again and found that short /handicap people will be taken advantage of.
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216 Goderich St, Port Elgin ON
(519) 389-9333
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