13th Floor Cannabis is an emerging Alberta based premier cannabis retailer, dedicated to providing unparalleled customer experience. We seek to understand our customer’s behaviours and preferences to ensure we can offer the best products available.
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I assumed based on appearance the prices were going to be high, and I am so glad I was wrong! Very well priced and big variety! They also seem to have smaller brands and more unique stock as opposed to the weed wal-marts. Absolutely beautiful shop, displays are nice and bright, well organized and the setup is easy to navigate over all. The person with dark brown/blue curly hair who helped me was fantastic, i wish I remember the name cause the joints and flower they recommended based on my likes are absolutely perfect. 11/10 will be back again and again!
Most all ounces i've been receiving from here are missing up to 5 grams, have chatted with an employee about this and they have said many other people are having the same problem. However they haven't done anything to satisfy the customer, or rectify it with the company as i'm still receiving less than the 28g i'm paying for and they don't seem to mind, as obviously I keep coming back, and paying more.
Just the other day I was deceived by a product description online, and was made to pay more just to have my product operate. (a vape, and the battery) All while the employee went on to blame me, insisting I had selected the wrong product online, despite showing him the pictures i had of the exact product, as well as showing him online.
The prices here appear to be great at first glance, however when you have to come back more often because you were ripped off, or having to pay more because they can't update product descriptions you end up paying a lot more in the long run.
Also just generally not happy with the customer service in these situations. Most likely will take my business elsewhere or to a different location where my concerns will at least be heard, and addressed rather than brushed off.
I have started to go to this cannabis store recently and this is the only place I will go to as they have the most personable and knowledgeable staff. Great experience dealing with them all!
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