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I tried to shop at this store on Wednesday July 2nd. I was headed out camping early so I was happy to find this store opens at 9 am… on paper. I arrived around 915 to find the store closed. Moments later a completely unbothered individual sauntered up to the building, glanced at me and leisurely went inside. I tried to be patient and give him the benefit of the doubt, I waited an additional 5-7 minutes before approaching the door. I was then informed that they wouldn't be open for a little bit. Having already wasted about 20 minutes on this lazy and ill equipped staff member, I decided to go to Plantlife instead.
Finn was super helpful today. It's always very refreshing to have someone so knowledgeable especially regarding the sciences of Cannabis. He took the time to make some excellent suggestions as well! Wish all Bud-Tenders were as great as he is!
Finn made my day today! His knowledge about the different aspects of CBD and what would work best for me was very reassuring. The fact he took the time to allow me to make the decision, considering the store was super busy this afternoon, just made the whole experience worth the trip to the store (I have to drive in from Cayley).
I stopped by the shop on Saturday afternoon. Great selection, but really terrible service.
From the moment I walked in, the person working was rushing me to make a purchase. I came wanting to peruse the (extensive!) menu (and explained as much) and the entire time that I was reading through it, the worker was staring at me and sighing loudly, literally every thirty seconds. I finally asked him if he was in a hurry to get somewhere, and he answered "I just want to eat my lunch before the rush. (What kind of rush exactly do you get at 2pm on a Saturday??)"
I looked at the menu for another minute, but the huffing and puffing continued and I left without buying anything because the worker's annoyed staring, sighing, and unwelcoming vibe made me too uncomfortable and irritated.
To be clear, I was in the shop for maybe 10 minutes. The store had a bunch of great stock from Simply Bare, Florist, Carmel, etc., at reasonable prices and I was trying to narrow down the choices.
This was the worst customer service I've experienced at a cannabis store to date. I usually go to the Calgary Parkdale location and have always had a good experience there, but was visiting Okotoks for an event and thought I would check out this location.
Hopefully this worker can get some more training on good customer service and hospitality to better represent the business in the future.
A staff member gave me bad advice to make a sale, on my next trip in I mentioned it to the employee working so they could make a correction in their bad sales tactic and the employee got incredibly defensive - and became incredibly rude. I called him out on his poor customer service so he chose to be passive aggressive while I exited. Because of this I will not be shopping here again, and I encourage you to support good customer service in Okotoks. I'd rather drive across town to support great local stores than one who doesn't care about its customers. Pretty disappointed in the people in this store. I have had 3 terrible visits with three different staff members. IF YOU HATE YOUR JOB AND BEING NICE TO PEOPLE, DONT CHOOSE TO WORK IN SALES AND CUSTOMER SERVICE!
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401-235 Milligan Dr., Okotoks AB
(403) 938-2669
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