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First off, i live an hour away from this store. I Have smoke shops out my way but i always went out of my way to shop at this store. I like the people and the selection of products. But i had a poor experience in July 2025 that left me with a bad taste in my mouth and i decided i will not shop here anymore.
On july 5th 2025 i purchased a puffco hot knife. It cost 89.99 before taxes. I unboxed it and read the manual top to bottom. I then proceeded to charge it. It would not charge. I switched cables and outlets and still nothing. I contacted the store and they told me they wouldn't exchange it and that i had to go through the company. They get the product far cheaper than the consumer does and the product was clearly defective. So after some back and forth he said If i didn't get anywhere with the company then they would take it back. 2 weeks later i went back to the shop and asked to speak to the manager. I had my device and my receipt and like i said, i was told they would switch it if i vouldn't get anywhere with the company. They lady asked for my receipt and went to the manager, only to come back and say i only had 24 hours and i was out of luck. I explained how i had called the day i bought it and was told they would take it back, but the manager stayed across the room on his phone making her relay the messages rather than come tell me himself. I only wanted an exchange not my money back and it was an over all unprofessional experience. After all the money i'v ..
CEO is at the top of his field in customer service and making sure his customers are happy and are receiving the best possible experience when dealing with his company all while receiving high quality products. He has gone above and beyond for me personally which I am very appreciative of and would not bring my business to anywhere other than his company and his highly qualified and professional team members. Thank you!
Sooooo many options..... sooooo many bongs. Knowledgable, friendly staff, great atmosphere.
My go to store, always have the best selection and amazing staff. staff are always welcoming, helpful and knowledgeable. i will always recommend this store!
I asked for a "Gandalf" pipe for my concentrate cartridges. That's what I got. This place has everything.