ⓘ
The Ratings Trend indicator represents the change in overall rating from the most recent 5 reviews vs the combined rating of the most recent 10 (or up to 10, min 6 reviews required). A greyed-out indicator is displayed when there are insufficient reviews available, or there is no significant change in rating trend detected. [close]
PISSED. Not only have I been a frequent customer of all Value Buds locations since legalization, but I have also been quite familiar with the return policy on dysfunctional items having had to return several of them over time.
Today upon attempting a product return, in store staff (specifically at this location) told me it is their store policy not to accept returns for items purchased at other Value Buds locations. I KNOW this is not the case as I have returned at various stores before. I questioned their choice and was refused and told to drive back across the city to the location I purchased from originally.
Left with no other option, I did just that - and confirmed that the return policy has no such stipulation. Sheer laziness and poor customer service. Thanks for making me waste gas cross town for YOUR DEFECTIVE PRODUCT.
Awesome place to shop, great selection and all the staff is great. I come here weekly/bi weekly and never have issues or complaints with service. Solid pricing. Love my indica vapes!
Great selection and service. Prices are not bad at all, some really good value here!
Gotta say I actually like the people that work there. Other than that the selection has been the same 2 flavors of live rosin vape for a couple months. Even still I buy 2-3 a week from them at 45$ a pop. My last cartridge wasn't of quality and I brought it back right away but was told there was nothing they can do. Fair enough but you lost my loyalty, I definitely won't be back
I want to preface this by saying it is not the fault of the folks working at all!
It is apparently Value Buds policy that if you place an online pickup order, and some of your items are on sale, and don't pick it up until the next day…
If those prices have changed overnight you do not get the sale price, even though your order was placed when they were still on sale.
Now it makes sense why my pickup orders were always at least a few cents off from when I placed them, as this seems to apply to regular price changes as well. I just never cared enough to ask about it until it was a few bucks.
I won't be back.
Displaying 5 of 47 recent reviews,
sign in for full review summary.