Storz & Bickel by Storz & Bickel GmbH
Tuttlingen, Germany,
| 2.3 | ★★ ★ ☆ ☆☆ |
(15) |
15 User Reviews
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Device dies one month out of a 2 year warranty and isn't covered and CS want nothing to do with it, What a rip off for a $520 product
Excellent experience with Storz & Bickel and their customer service.
My Venty device developed an E04 error, and the warranty process was handled quickly, professionally, and without any unnecessary complications.
Communication was clear and efficient at every stage, and it was obvious that the company truly stands behind its products. This is exactly what premium after-sales support should look like.
Highly recommended — both the products and the service are top-class.
Storz & Bickel offer the highest quality dry-herb & concentrate vape devices on the market. I have owned both the Volcano Digit original design non-hybrid (which I immediately ordered upon returning from an Amsterdam trip where I had experienced this absolute beast in the Abraxas coffeeshop) and the Mighty portable vaporizer.
My Volcano Digit (original version, not hybrid) lasted 7+ years including being dropped a few times (my dumb ass walked over the power cable yeeting it off the table) and my Mighty vaporizer lasted almost exactly 2 years before getting a fault with the charging port, although due to being portable it had been bashed around a little. Contacted customer support who were more than happy to replace this device under warranty, and actually upgraded the replacement to a brand new Mighty+ sent free of charge.
There are many cheaper options available for dry-herb vapes but none come close to the durability and quality of Storz & Bickel products, truly German engineering at its finest.
They replaced my faulty Crafty with another faulty unit and now refuse to replace it because it´s not on warranty! Very disapointting customer services, I have 3 vapes from them, 2 are broken, they loosing a lot of credibility nowadays, just holding on to an aged concept vapes whilst the competition is bringging new improved and a lot more "good looking" vapes.
Sold me a faulty venty that doesn't work. Claiming through warranty and they can only offer me a downgrade to a mighty+medic.
Thieving and dishonest company selling cheap plastic dodgy products, leaving me unable to take my medication.
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